Application templates focused on the Operations and IT groups can be used to help keep day-to-day business operations running smoothly and assist with managing projects. Templates in this group cover a broad range of operations solutions, from organizing and coordinating customer service and support teams to assisting with managing inventory, physical assets, and room and equipment reservations. IT teams can use the templates to manage bug reports and help desk requests.
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| | |  | The Help Desk application template helps teams manage the process of handling service requests. Team members use the application template to identify a service request, manage identification of the root cause, and track solution status. The application template provides role-based dashboards displaying information relevant to customer service representatives and managers, including performance history.
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